BonusKong Responsible Gambling

Gambling is entertainment. BonusKong operates under a Costa Rica licence (registration number 3-102-955726 SRL), and this page sets out the tools available to you, the external organisations that can help, and how to reach us directly. If gambling stops feeling like entertainment, the options below are here.

Our commitment

BonusKong operates under Costa Rica jurisdiction, with all player disputes governed by that jurisdiction. Our published Responsible Gaming policy sits alongside our AML, KYC, and Fairness and RNG Testing policies as part of our standard operating framework. Keeping gambling within limits you set is part of how the site is designed to work.

Tools available

Several controls are available directly through your account. You can set a loss limit to cap how much you lose over a given period. Self-exclusion is also available: requesting it closes your account immediately and blocks further play. Account closure is handled by contacting us at [email protected] .

A few specifics to note:

• Loss limits can be set from within your account settings
• Self-exclusion takes effect immediately on request, with no cooling-off delay
• Deposit limits apply to standard payment methods; cryptocurrency deposits are outside the scope of deposit limit controls
• Bonus cancellation is self-service: you can cancel any active bonus before wagering begins without losing your own funds
• Account closure requires an email to [email protected] ; re-verification may be requested before closure is finalised

If you want to step back without closing your account entirely, contact our support team to discuss the options available to you.

Signs to watch for

Some patterns are worth recognising as signals that gambling has shifted from entertainment to something else.

• Chasing losses by placing further bets to recover money already lost
• Spending more time or money gambling than you planned
• Gambling affecting time with family, friends, or work
• Borrowing money or using funds set aside for other purposes to gamble
• Feeling irritable or restless when not gambling
• Concealing how much time or money you spend on gambling

Where to get help

Several organisations offer free, confidential support in the UK and beyond.

• GamCare: www.gamcare.org.uk , helpline 0808 8020 133
• BeGambleAware: www.begambleaware.org , helpline 0808 8020 133
• Gamblers Anonymous: www.gamblersanonymous.org.uk
• GamStop (UK self-exclusion scheme): www.gamstop.co.uk

All four operate independently of BonusKong. GamStop allows you to self-exclude from multiple UK-facing gambling sites in a single registration.

Contact us

To request self-exclusion, set a limit, or ask any question about your account, contact our support team by email at [email protected] or via 24/7 live chat on the site. Self-exclusion requests are acted on immediately: your account is closed and access is blocked as soon as the request is confirmed. If you have a question that live chat cannot resolve, email us and a member of the team will follow up.