BonusKong Privacy Policy

BonusKong is operated by 3-102-955726 SRL, a company registered in Costa Rica (registration number 3-102-955726). This page describes the personal data we collect from players and site visitors, the purposes for which we process it, and the rights available to you. BonusKong is not licensed in the United Kingdom and does not operate under UK GDPR or the Data Protection Act 2018; data processing is conducted in accordance with the operator’s own published policies and the laws of Costa Rica.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification documents include government-issued photo identification, proof of address, and copies of payment methods used, collected to satisfy our Know Your Customer and anti-money laundering obligations. We also collect gameplay data such as deposit and withdrawal amounts, bet history, session times, and game selections. Device and network data, including IP address, browser type, operating system, and device identifiers, is recorded automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics purposes.

How we use your information

We process your personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay. We use identity and payment data to meet our KYC, age verification, and anti-money laundering obligations. Gameplay and session data is used for security monitoring and fraud prevention. Where you have opted in, we use your contact details to send marketing communications, which you may withdraw at any time by contacting support.

We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification providers to complete KYC checks. Data may be disclosed to our affiliated companies within the same multi-brand group, which includes Rodeoslot, Tonyspins, and Highflybet. We disclose data to law enforcement or regulatory authorities, including the relevant authorities in Costa Rica, when we are legally required to do so.

Data retention

We retain account and transaction records for a minimum of five years following account closure, in line with our anti-money laundering obligations. KYC documents are held for the same minimum period. Certain data may be retained for longer where an ongoing legal obligation, dispute, or regulatory inquiry requires it.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you may request a copy of the personal data we hold about you.
Rectification: you may ask us to correct inaccurate or incomplete data.
Erasure: you may request deletion of your data, subject to any retention obligations that apply.
Restriction: you may ask us to limit how we process your data in certain circumstances.
Objection: you may object to processing carried out on the basis of legitimate interests, including direct marketing.
Portability: you may request that we provide your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact us using the details below. If you consider that our processing of your data does not comply with applicable requirements, you may raise a complaint with the relevant data protection authority in your country of residence.

Contact us

Privacy queries and data rights requests can be submitted by email to [email protected] or via the contact form available on the site. No Data Protection Officer has been publicly designated; all privacy correspondence should be directed to the general support address above.